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Technical Support Representative

PrintNow is a Web-enabled application that automates the ordering process between those who buy print products and those who sell them, anytime (24/7/365), from anywhere in the world. Originally founded in Springfield MA in 2003, PrintNow was established after years devoted to developing automated Web-to-Print and Variable Data Solutions. Eight core components: (Storefront, Flex Editor, PhotoLibrary, Merge Engine, OrderDesk, TemplateBuilder, Admin Tools and PrintNowAPI) define the core PrintNow web-to-print software solution.

We are hiring additional technical support personal to manage incoming calls and emails for assistance in using our web-to-print software. This position also includes receiving and solving tickets from customers, as well as troubleshooting and escalating trouble tickets to the engineering team.

Responsibilities, skills, and experience:

• Experience in a Technical Support desk position. This includes taking customer calls, solving issues, providing excellent customer service and maintaining a knowledge base
• Strong technical troubleshooting and problem solving skills
• Bachelor’s degree, certifications preferred
• Advanced skills with Microsoft Word, Excel, Outlook, Internet Explorer and Firefox
• Experience with online applications
• Experience providing excellent customer service
• Knowledge of Indesign and Adobe Acrobat is preferred
• Technical writing experience highly preferred

Please submit your resume in Word format to supportteam@printnow.com

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