Vulnerability Reporting Policy

At PrintNow, we take the protection of our customers’ data very seriously.

The PrintNow security team acknowledges the valuable role that independent security researchers play in internet security. As a result, we encourage responsible reporting of any vulnerabilities that may be found in our site or applications. PrintNow is committed to working with security researchers to verify and address any potential vulnerabilities that are reported to us.

Please review these terms before you test and/or report a vulnerability. PrintNow pledges not to initiate legal action against researchers for penetrating or attempting to penetrate our systems as long as they adhere to this policy.

 

Testing for security vulnerabilities:

Whenever a Trial is available, please conduct all vulnerability testing against such instances. Always use test or demo accounts when testing our online services.
 

Reporting a potential security vulnerability:

  • Privately share details of the suspected vulnerability with PrintNow by sending an email to s[email protected]
  • Provide full details of the suspected vulnerability so the PrintNow security team may validate and reproduce the issue

PrintNow does not permit the following types of security research:

While we encourage you to discover and report to us any vulnerabilities you find in a responsible manner, the following conduct is expressly prohibited:

  • Performing actions that may negatively affect PrintNow or its users (e.g. Spam, Brute Force, Denial of Service…)
  • Accessing, or attempting to access, data or information that does not belong to you
  • Destroying or corrupting, or attempting to destroy or corrupt, data or information that does not belong to you
  • Conducting any kind of physical or electronic attack on PrintNow personnel, property or data centers
  • Social engineering any PrintNow service desk, employee or contractor
  • Conduct vulnerability testing of participating services using anything other than test accounts (e.g. Developer or Trial Edition instances)
  • Violating any laws or breaching any agreements in order to discover vulnerabilities

The PrintNow security team commitment:

We ask that you do not share or publicize an unresolved vulnerability with/to third parties. If you responsibly submit a vulnerability report, the PrintNow security team and associated development organizations will use reasonable efforts to:

  • Respond in a timely manner, acknowledging receipt of your vulnerability report
  • Provide an estimated time frame for addressing the vulnerability report
  • Notify you when the vulnerability has been fixed

We are happy to thank every individual researcher who submits a vulnerability report helping us improve our overall security posture at PrintNow.